Cancellation & Refund Policy

Last updated: October 14, 2026

We want you to be happy with our work and deliveries. This policy explains how cancellations and refunds work. The written quote or agreement for your job states the specific terms, and it controls if it differs from this page.

Cancelling or rescheduling

Please tell us as early as you can if you need to cancel or reschedule. If we have already ordered materials, scheduled a crew or dispatched a truck, we may charge for the costs we incurred, as described in your quote.

Deposits and payments

Whether a deposit or payment is refundable depends on the work already done and the costs already incurred. Deposit terms are stated on your quote or agreement.

Foundation work

If you have a concern about completed concrete or repair work, contact us promptly with a description and photos if you can. We will review it, visit the site when needed and respond in writing. Our foundation work carries a 30-day warranty, and the details are in your written quote or agreement.

Freight and delivery

You may cancel a freight request before the load is dispatched at no charge. After dispatch, charges for work already performed may apply.

Refunds

When a refund is approved, we return it to the original payment method. Processing times depend on your bank or card issuer.

Disputes

Please contact us before disputing a charge with your bank or card company so we can resolve the issue directly.

Questions? Call 972-535-9023 or email [email protected]. We are open Monday to Friday, 8am to 5pm.